Do you offer any customer support/help, or am I completely on my own?

We do offer help in a few ways. First, we always try to answer email questions directed to staff@modeltalker.org from anyone who is interested in or who is using our products. We also offer limited phone support (+1-302-651-6545) between the hours of 8am and 2pm EST (GMT-5) Monday through Friday. Note that we are located on the US East Coast in Wilmington, Delaware (near Philadelphia, Pennsylvania) and those hours are local time. For calls outside that time frame, you may leave a voicemail, but will probably get a faster response via email.