We are usually able to respond to test sentences within 1-3 business days. If you haven’t heard back from us within that time frame, first check your email spam or junk folder, as our communications have on occasion ended up
Must I use the same microphone and computer I used in the test set for all of my recordings?
Yes, you must use all the same hardware (microphone and computer) for all your recordings. Changing your hardware (including changing to a different microphone of the same make and model) can alter the way your voice is captured, which can
How can I improve the quality of my synthetic voice?
When Starting Out: While doing the recordings the four things that will lead to the best quality for your synthetic voice are: Consistency Consistency Consistency Audio recording quality To elaborate, your speech should be consistent in vocal effort (loudness), in
How many sentences do I need to record? What if I can’t finish them? Can I have someone else finish recording for me?
First of all, DO NOT get someone else to finish recording for you! Synthetic voices made from a mixture of the speech of two people almost never sound good, even if you think the two people sound very much alike.
Can I re-record a sentence if I make a mistake or think I could do a better job?
Yes. If you are using the web recorder, simply double-click the sentence you want to redo from the Recordings Table (below the REC button). The interface will be reset to that sentence, and you can redo it. Note that after
After I finish all sentences can I go back and redo a few?
Yes. If you are using the web recorder, then when you reach the end of your inventory, you may see a red banner pop up with a button to “finalize” your inventory. Pressing this button — or the “Build My
Can I hear examples of my synthetic voice as I’m recording? What are those numbers that show up next to the Listen button of the web recorder?
As you add new recordings to the web recorder, the system occasionally builds examples of your synthetic voice for you to listen to. When a new one is built, a new number will briefly flash next to the Voices button
Can I create custom sentences, for instance, with names of family and friends? Can I do “message banking”?
Yes: One way to make sure that the names of people and places that are important to you are correctly pronounced is to record them in custom sentences. We have added a Custom Inventory to our web recorder that will
Do you monitor my progress/recordings after I’ve recorded the test inventory?
After you are advanced from the test sentences we do not track your progress or monitor your recordings — so it is important to record carefully, and re-record any bad recordings. However, you are able to monitor the approximate quality
I submitted my final recordings and never got a response. What should I do?
Once you have submitted your recordings, it may take us a week or two to build your synthetic voice. If you haven’t heard back from us within 2 weeks, first check your email spam or junk folder (look for an